The other day, my friend recommended me to watch, a musical “Singin’ in the Rain” in Tokyo.
I checked the online ticket service:
- Seat S: 13,000 JPY
- Seat A: 11,000 JPY
- Seat B: 9,000 JPY
I purchased a seat B ticket as per my budget.
On the purchase screen, I was told that I need to contact the information center after booking for wheelchair accessibility information. So I did.
“Our wheelchair accessible seats are available only in seat S area. Would you pay for the price gap, 4,000JPY?”
“The price gap is kinda huge. Isn’t seat B really wheelchair accessible? If I can access close to my seat, I can transfer to a regular seat.”
“There are some steps from the entrance to your seat in B. If you can go up those steps, you can still watch from your seat.”
“You decided to have wheelchair accessible seat in seat S only, not me. Why do I need to pay for the price gap just because I am in wheelchair?”
“In this musical, we decided to do so.”
“I have lived in the US, and I could purchase any tickets as per my budget and was guided to a wheelchair accessible seat every time without any additional charge. Can I please talk to your manager about this?
“We have announced the reply to other people in wheelchair, so we cannot do this just for you. We are sorry.”
I was simply surprised. The issue, having wheelchair accessible seats only in seat S, should be resolved by the theater owner, not by customers in wheelchair. This is really outrageous!
I wonder how I can change this unfair system and phenomenon in Japanese society which most people just accept the status quo even though it may be wrong.