After talking with the customer service of the musical play service provider yesterday, I spoke with a friend who is familiar with law and found the service provider is not compliant with the Act on the Elimination of Discrimination against Persons with Disabilities. After I messaged to the theater about this, I got a reply from them.
San Diego Has the Best Trolley System for Wheelchair Users!
When I visited San Diego, I was so impressed by the trolley’s system. In Japan, most of the train and subway have a gap between a cart and a platform. Therefore, at first Moon Riders (wheelchair users) would need to ask a station staff to bring a mobile ramp to help Moon Rider passengers board the train. The station staff would then contact another station, where the passenger gets off and make sure that another mobile ramp can be ready by then for the passenger to get off the train. After this process, the passenger finally can get on a cart. It might take more than 10 minutes to take train if a station is big and busy. The trolley in San Diego, however, is very easy. It is the best system for Moon Riders!