Find us at:
A Place to Know More About Ability
In 2011, Mizuki and I had been in a long distance relationship for about 4 years at the time. We were working respectively in Tokyo and in Taipei. We talked about moving in together at some point in our life but we did not have things planned out and we did not really know how to make it happen.
On March 11th, 2011, a massive earthquake hit Japan. I lost contact with Mizuki for about a day. I could not reach her on her cell phone……..
The last report of Starbucks Headquarters visit. I had an opportunity to meet Jessica Rafuse who is manager within the Equal Employment Opportunity team at Starbucks. Jessica has muscular dystrophy and uses a wheelchair. To empower employment for people with disabilities, Jessica works with Starbucks business units to develop individualized hiring strategies. I often hear from US companies, including Starbucks that “hiring the very best person for the job” is first priority. A person with disability often develops a powerful strength, which is developed by the disability. Jessica gave an inspiring example.
On the other hand, it appears that Japanese companies has not yet realized and recognized persons with disabilities’ strengths. I see Japanese companies often remove people with disabilities from “the very best person” from the beginning of recruiting process.
Continuously on the Starbucks report, I interviewed Ms. Marthalee Galeota who is a manager, Equal Opportunity Initiatives and is also a nationally certified American Sign Language interpreter. Marthalee is like a professional “bridge.” She serves as an internal consultant sharing her subject matter expertise on new and existing initiatives, and also dedicates her efforts for Starbucks customers with disabilities by improving customer service and accessibilities at store.
I am always impressed by Starbucks’s high quality of customer service and very curious how Starbucks maintains the high quality of customer service at the numerous number of stores. In Seattle, I could visit Starbucks Headquarters twice! I have lots of stories to share with you. In part 1, I write about my great experience at the meeting of Access Alliance, one of Starbucks’s employee resource groups which promote inclusion and integrate accessibility. I found real strength of diversity and inclusion at Starbucks.
I had some precious experiences besides interviewing for my research in Seattle. One of them is to give a talk at “Meet the Professional” hosted by ICC Seattle Office, a study abroad agency. Meet the Professional is an event which a professional in various field gives a talk to Japanese students in Seattle area! What I talked was my disability, school life in Japan, findings in study abroad in U.S., experiences as an employee, and reasons why I research about employment for people with disabilities now. For one hour, I shared my experiences and how I changed my thoughts in my life.
In Seattle, I have visited Disability Rights Washington, a private non-profit organization, and the designated protection and advocacy agency. Today, in the US, many people with disabilities have equal opportunities to receive general education and work in various fields. However, equal opportunity doesn’t exist from the beginning. It is earned by brave advocates speaking up for people with disabilities. Part of the history is sad. Disability Rights Washington not only provides litigation support, but also have implemented interesting projects to raise awareness of people with disabilities.
Continuously on the Microsoft report, I found that Microsoft have implemented various kinds of systems, programs, and trainings to create equal opportunities and to promote inclusive work environment. I am curious how Microsoft creates a inclusive work environment and how they create great positive impact to the society.
